APPOINTMENTS

APPOINTMENTS

Effective 07/17/2023 we will be migrating our appointment system to Opendock. All appointments booked on the legacy system up until 07/17/2023 will be automatically transferred to the new system. Any appointment booked on or after 07/17/2023 will need to be booked via Opendock. See instructions Below.

Instructions to register for Opendock

Four Seasons Fresh Transport current appointment system is migrating to a new online appointment scheduling system called Opendock!  Carriers will now be able to schedule Inbound appointments for our warehouse and many others at www.opendock.com. 

It’s easy, you can schedule in less than 5 minutes by following these steps:

• Go to www.opendock.com
• Click “Register for FREE”
• Enter your name and e-mail and create a password
• Click the “Find Warehouse” button and search for “Four Seasons Fresh Transport”
• Click the Schedule button next to the correct location

After clicking the schedule button, you will be asked questions to help find an appointment for our facility.  Common questions are:

• Load Type
• PO#
• Customer Name

After selecting your Load Type and choose your desired date and appointment time, fill in any other details and finalize the appointment.  It will be scheduled with the warehouse while sending you a confirmation e-mail with all necessary appointment details.

Benefits

One username and one password for thousands of warehouses.  Eliminate the need to have usernames, passwords, and links for hundreds of different warehouse locations to schedule an appointment.

Visibility to all scheduled appointments across different companies and warehouse locations through a single view on the My Appointments page.

If you are a large carrier or brokerage booking hundreds or thousands of appointments per month with Opendock we also offer API integration.  This would allow your company to integrate Opendock into their TMS and schedule appointments directly without ever needing to leave your TMS.

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►Parking

►Cancellation Policy

Please let us know of a cancellation immediately. We cannot guarantee that your order will be cancelled prior to being pulled from the port. If your order has already been pulled you will be charged a storage fee of $75.00 / day for refrigerated and dry cargo and $100.00 / day for frozen cargo. Storage charges are not invoiced and must be paid prior to being loaded.

►No Show

If you are a “No Show”, you will be charged a storage fee of $75.00 / day for refrigerated and dry cargo and $100.00 / day for frozen cargo. Storage charges are not invoiced and must be paid prior to being loaded.

►Late Arrivals

We allow a 30 minute grace period after the appointment time for your driver to arrive. In the event your driver arrives after the 30 min grace period your appointment will be forfeited. Upon arrival your driver will be considered a work-in.

►Check In Process

Drivers must physically check in at the kiosk located inside of our facility. Drivers should park at the allowed parking located onsite and physically check-in. Phone check in times will not be considered when determining on-time status.

►Expected Loading Times

Our goal is to have your driver loaded within a reasonable time period of the scheduled appointment time. If your wait time exceeds 120 minutes from your appointment time please contact our trouble hotline at 310-515-1007 Ext. 771

►After Hours Loading

Our normal business hours are Monday through Friday 8:00 AM through 6:00 PM. If a carrier is late and requires us to stay open after 6:00 PM we charge $350.00 for the first hour and $100.00 every hour thereafter. If you require after hours loading please contact sdtransfer@fourseasonsft.com and call 619-785-3555

BY CLICKING “BOOK NOW” BELOW YOU AGREE TO THE TERMS AND CONDITIONS ABOVE