Please let us know of a cancellation immediately. We cannot guarantee that your order will be cancelled prior to being pulled from the port. If your order has already been pulled you will be charged a storage fee of $75.00 / day for refrigerated and dry cargo and $100.00 / day for frozen cargo. Storage charges are not invoiced and must be paid prior to being loaded.
If you are a “No Show”, you will be charged a storage fee of $75.00 / day for refrigerated and dry cargo and $100.00 / day for frozen cargo. Storage charges are not invoiced and must be paid prior to being loaded.
We allow a 30 minute grace period after the appointment time for your driver to arrive. In the event your driver arrives after the 30 min grace period we will move on to the next appointment and your driver will be placed on standby for the next available time slot.
There is no need to physically check prior to your scheduled appointment time. Please help us avoid unnecessary congestion and traffic on the premises.
Expected Loading Times
Our goal is to have your driver loaded within a reasonable time period of the scheduled appointment time. If your wait time exceeds 120 minutes from your appointment time please contact our trouble hotline at 310-515-1007 Ext. 771
After Hours Loading
Our normal business hours are Monday through Friday 8:00 AM through 6:00 PM. If a carrier is late and requires us to stay open after 6:00 PM we charge $350.00 for the first hour and $100.00 every hour thereafter. If you require after hours loading please contact email@example.com and call 619-785-3555
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